Arrears

Arrears are an unfortunate fact of life in the world of lettings. Never more so than during a cost of living crisis. We all know that there’s a lot that an Agent and landlord can do to mitigate the cost of rent arrears. (The most obvious solution being Rent and Legal Protection). But what do LetNova do when we are first aware of rent arrears and how successful are we in minimising the downside for everyone?

Offering expert property management services for landlords, our first task is to engage with the tenant as soon as possible. It’s a much easier subsequent call to our landlord if we’ve already taken action and the solution’s already in place. Tenants that are in arrears are not always keen to speak to us, so we always start by reassuring them that we want to help. We use email, text and phone calls in a structured way so that if the case reaches a court room, we can provide an audit trail of contact. We understand that It’s really important to keep our landlord informed regularly so that they know we are doing all that we can to fix the problem.